General Questions

TRS Cooling specialises in providing high-quality air conditioning and refrigeration solutions for both residential and commercial properties.

Our company is based near Abingdon, Oxfordshire, OX13 6EB in the United Kingdom, and we serve customers in various regions.

You can reach out to us through our contact page on the website or call our customer support at 01865 400222.

Yes, all of our team are certified professionals with extensive experience in the air conditioning and refrigeration industry.

Air Conditioning

Air conditioning systems work by absorbing heat from inside the room via the indoor unit and then rejecting this heat outside via the outdoor unit. The principle is very similar to how a domestic fridge operates. When air conditioning is in heating mode the system works in reverse absorbing heat from the outdoors and rejecting this heat in the room just the same as an air source heat pump.

Modern air conditioning systems are very economical to run. For every 1kW electricity used the air conditioning systems will provide approximately 3-4kW of heating or cooling. It is really hard to be exact on how much a unit will cost to run, as there are many varying factors such as size of the room, how well the room is insulated & energy prices. As a rough guide a small capacity unit can cost around 10 – 15p per hour to run.

Yes, all the units we sell will both heat and cool. Units which heat are refered to as heat pumps and are one of the most efficient ways to heat a room.

No, the indoor units are very quiet and can be as low as 19 dBA and outside unit noise is approx 46 dBA

Yes all air conditiong systems must have a outdoor unit.

Yes , TRS offers many types of air conditioning such as wall mounted units, floor mounted units and consealed systems in lofts. Please get in touch for a full survey for a bespoke solution.

Within a home environment, where a system is being used for cooling only, an annual service is recommended. However, if the system is being used to provide both heating and cooling within your space, we recommend a minimum of two services per year. For systems within commercial premises (for example, restaurants, shops or office spaces) we recommend a minimum of two services per year. For systems within higher-risk areas, such as computer/server rooms or clean rooms, we recommend a minimum of three services per year.For systems in locations where there are high levels of impurities within the air, such as workshops, gyms and salons, we also recommend a minimum of three services per year.

We offer a wide range of air conditioning systems, including split systems, ducted systems, multi-split systems, and VRV/VRF systems.

Absolutely! Our expert team will assess your property’s requirements and recommend the most suitable air conditioning system tailored to your needs.

Yes, we offer professional installation services for all the air conditioning systems we sell.


We offer a wide range of commercial refrigeration solutions, including walk-in coolers, display fridges, and industrial refrigeration systems.

Yes, we have the expertise and resources to handle refrigeration projects of all sizes, from small businesses to large industrial facilities.

Yes, we offer maintenance and repair services to ensure your refrigeration systems operate at their best.

Service and Support

You can request a service or schedule maintenance through our website or by contacting our customer support.

If you experience any problems with your cooling system, contact our support team immediately, and we’ll send a technician to diagnose and fix the issue.

Yes, we provide 24/7 emergency support for urgent cooling and refrigeration issues.

Pricing and Payments

The cost of installation is based on several factors, including the type of system, the size of the installation space & any additional features or requirements.

We accept various payment methods, including credit/debit cards and bank transfers.

Yes we can offer different finance options through Kanda. Please head to our Finance Page to find out more.

Warranty and Guarantees

We are able to offer extended manufacturer warranties on our products and additional further warranties may be available to purchase. All of our manufacturer warranties are subject to annual maintenance visits, which are chargeable to the customer.

Yes, we provide a workmanship guarantee to ensure the quality and reliability of our installation and repair services.

Environmental Considerations

Yes, we prioritise eco-friendly and energy-efficient cooling solutions that help reduce environmental impact.

Yes, we can help arrange the proper disposal of old cooling equipment in an environmentally friendly manner.